Transportation and delivery of goods

1. SCOPE OF APPLICATION:

All customers who buy products at the website https://kosovota.com.vn/ need to have the products delivered directly to their home.

2. APPLICATION FORMS:

 2.1. Free shipping:

– Free delivery within urban districts of Hanoi and Saigon.

– Prices on each product do not include VAT. Customers who want to get VAT will pay 10% of the order value.

2.2 . Delivery charge:

In addition to the above free delivery cases, the remaining cases will be charged delivery fees according to the third-party carrier's shipping fee schedule or according to the Center's fee schedule. This cost will be notified and confirmed by the Center to you before you make payment and KOSOVOTA sends the goods.

3. DELIVERY TIME:

Delivery time will be from 1-7 days depending on shipping distance.

In some objective cases, KOSOVOTA may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, or problems during the export process.

While waiting to receive the goods, if you have any questions about shipping information, please contact KOSOVOTA Hotline for assistance.

4. RESPONSIBILITY FOR TRANSPORTED GOODS.

KOSOVOTA's shipping service or designated by KOSOVOTA will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from KOSOVOTA to you.
You are responsible for checking the goods upon receipt. When you discover that the goods are damaged, scratched, broken, dented, or the goods are incorrect, sign to confirm the status of the goods with the delivery staff and immediately notify the Customer Care Department at our hotline number. Center.

After you have signed to receive the goods without making notes or comments about the goods. KOSOVOTA is not responsible for return requests due to damage, scratches, breakage, distortion, wrong goods, etc. from you later.
If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from our company to you. guest. The customer will be responsible for charges and related losses.

5. OTHER CONDITIONS

The free shipping policy does not apply to products purchased during happy hour promotions, shock prices... or in liquidation sales.
Road and bridge fees, village entrance fees or parking fees at the apartment complex are paid by the customer.
KOSOVOTA only delivers goods to the correct recipient that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, KOSOVOTA has the right to refuse delivery and request the customer to receive the goods at the Center's location.

If the delivery address is unclear, located in a corner, or in dangerous places, dangerous mountainous areas, or difficult transportation, KOSOVOTA has the right to refuse to transport or deliver goods directly. .
In cases of force majeure, due to natural disasters, floods, ferry bridge failures, etc., KOSOVOTA is not responsible for compensating for damages arising from untimely delivery or failure to transport goods to the designated location. agreement with customers.
In case KOSOVOTA has transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to the price list prescribed by the Company. Center.

For heavy and bulky products that need to be transported upstairs without an elevator, customers are requested to assist in delivery.
During special days or festivals due to general traffic policy restrictions (road bans for some vehicles...) delivery time may change, KOSOVOTA will call customers to agree. delivery time.\

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For further details please contact:

Minh Thu Production, Service and Trading Company Limited

Head office: Van Quan 1 village, Van Khe commune, Me Linh district, Hanoi city

Support center: 1900 63 30 29

Hotline: 0914 941 477 - 0974 052 687